SHIPPING & RETURNS
Customer satisfaction is our highest priority. If you have any problems with your purchase, please contact us at Info@shopthebang.com.
SHIPPING
Orders are processed between 2-4 business days. After your payment is authorized and verified, it can still take up to two days to process your order. The Bang Bang will contact you if additional information is needed for card verification or if any item goes out of stock unexpectedly. Some orders may be split into more than one package and shipped separately.
All orders placed on a Friday after 12 pm will be processed the following Monday. We operate Monday-Friday 9am - 3pm EST, except on Major Holidays. Pre Order sales will be shipped on the date announced in the product description. If for any reason the date of shipping changes customers will be notified via email.
After an order is shipped, you will receive a shipping notification email that will notify you of the carrier we've used to ship your order and the different tracking options available for your order. Please allow up to 24 hours for the system to update. You will receive your order anywhere from 5-15 business days from the date that it is shipped out, not necessarily from the date it's placed.
Keep in mind this is an estimate, and it doesn't include weekends and holidays.
The Bang Bang is not responsible for lost or stolen packages that are confirmed as delivered; customers are responsible for any lost, stolen, or damaged packages.
Customers placing orders for international shipping agree to pay all taxes and customs duties when the package arrives in said country. Packages subject to customs may take extra time to be delivered, please keep this in mind when trying to estimate a delivery date. The Bang Bang is not responsible for these or any additional costs.
RETURNS & EXCHANGES
We want you to be completely satisfied with your order, thus we will accept returns in original condition with all tags attached within 15 days of purchase of your order. Returns will be in the form of a store credit only. Client is responsible for shipping costs. Mailed returns must be received within 20 days of purchase. Shop the Bang Bang will not issue store credits or exchanges after this period.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, make sure you send a Return Request to Info@shopthebang.com explaining the reason for your return. Once approved, a Return Confirmation email will be sent, and you may proceed to send your item(s) back to us.
Return the item(s) to:
1068 Jackpine St, Wellington Florida 33414, United States, the client is responsible for the shipping costs of the returned item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once the return is accepted, make a separate purchase for the new item.
Items sent back to us without first requesting a return will not be accepted.
The Bang Bang DOES NOT accept any returns or exchanges in cases of:
- Items without proper tags attached or without their proper packaging or boxes. Items must be unwashed and unused.
- Altered or after sale damaged items.
- Swimsuits, jewelry, bags or any other accessories.
Sale and Final Sale Items
All purchases made with a discount coupon code and sale items are Final Sale. These are not eligible for exchange or return.
Refunds
No money refunds are provided.
Non-returnable items
Gift card
Credit Store
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit store.
Any returned regular price items will be granted store credit equal to the amount of the original purchase through a Gift Card provided via email.
60 days will be provided to use store credit.